Unified communications has come about because it’s been found that The Average Joe (and Jane) uses more than one form of communication during the course of a normal business day. Rather than stopping to check one’s telephone, then email, then voicemail or chat or fax for messages, the technology is now here to converge all these communications technologies into one platform.
How will this benefit your business? A key advantage of unified communications is reduced latency. Messages are delivered quicker and therefore attended to in a much timelier manner. Unified communications is also a valuable tool for those with careers that have them on the road–or at least resulting in spotty office desk attendance. One of UC’s best features is it allows other users to see if the person they need to contact is working and whether or not they are available to talk.
Research has shown that using UC technology has the ability to save some workers over forty minutes a day when it comes to managing emails, voicemails, faxes and the like from a single inbox. In the end, it’s all about providing end users with the means to choose how, when and where to be reached and to access key data instantly. With monthly costs going down over time and the productivity higher, UC’s return on investment is considered quite favorable.
As data connections including broadband get faster and more reliable, more applications and uses will be added to the unified communications theatre. Video technology is the latest newcomer and is already being rolled out in larger organizations as a standard feature. Telecommunications companies are making large strides in video technology believing this is where the future of communications lies. It is only a matter of time before unified communications video technology becomes a more common feature in software sets for mainstream markets.