More and more, businesses are relying on unified communications to not only stay competitive but to carry out day-to-day operations. When you run a business, there’s information of all types to be transmitted and received– internally and with the outside world. The quicker that information can be passed back and forth, the better.
However, not everyone is using the same messaging tool at the same time, every time. That’s where unified communications comes in. It’s not really a product as much as it is a type of technological architecture that combines telephony, instant messaging, audio and video conferencing, email, voicemail, fax and SMS so they can be checked from a central platform rather than individually.
Unified communications makes computer-related technologies more efficient. It is also more cost-effective since there is no need to have separate services and hardware for all your messaging tools. Rather than having to keep a list of phone numbers, email addresses or pager numbers to try and track people down, you could, for example, send a voice message using voice-over IP. This can then be forwarded as a text message to a personal digital assistant, or PDA.
Believe it or not, unified communications is something that actually got its start thirty years ago; however, as it keeps evolving right along with the technology it is comprised of, so does its definition. It is now even occasionally referred to as ‘cross-media management’ in some arenas. No matter what you choose to call it, it’s all about helping users on different messaging systems communicate in real-time.
Here at BTS Advanced Communications, we have a full understanding of what real-time communication technologies can do for a business. Don’t get left behind! We the have the certified technicians that will not only help your business get connected but stay competitive using unified communications.