PBX systems, or private branch exchange systems, are a common communication platform found in business settings. A PBX can be looked at as a business’s private central telephone server system that routes calls from office to office or to external phone lines for outgoing calls. They can be programmed to offer simple or sophisticated features that help a business run more smoothly. Examples of this are voicemail, automated attendant service or even interactive voice response.
These days, PBX systems are either analog or digital, though most businesses opt for digital systems. Though pricier than other business telephone systems, PBX’s are considered the more cost-effective choice for larger businesses as they have the capability to support hundreds of lines branching off into thousands of different extensions. PBX systems also have the ability to be hooked up to other devices such as fax machines and TTY devices.
PBX systems are referred to as customer-premise equipment, or a CPE device. This is because they are owned and operated by the business itself rather than the telephone company. Therefore, when there is a problem with a PBX system, it falls on the owner/user to get the problem fixed. For older analog systems this can sometimes be a problem– especially if it has fallen out of warranty.
No business can run smoothly when its communication system has been interrupted. Because of the many available features and their specialized hardware, diagnosing PBX issues and repairing them will require a skilled technician. At BTS, we invite you to take advantage of our fifty-plus years of combined experience in AT&T, Lucent, Avaya and many other makes and models of private branch exchange setups. Our courteous technicians’ knowledgeable approach to PBX systems can help keep your business running whether the need is for an upgrade, expansion or just a little maintenance.